A WorldBridge product
Queue management for high-traffic service points
SmartQueue360 replaces paper tickets and crowded waiting rooms with a managed visitor flow — smart routing, counter displays and SMS or WhatsApp notifications, built for the connectivity and languages of West African operations.
Available in French and English. Web administration with mobile apps for staff and visitors.
What the platform does
SmartQueue360 covers the full visit, from the moment a person arrives to the reporting a branch manager reads the next morning. It is delivered as a hosted service; each site is configured to its own counters, services and operating hours.
Smart routing
Visitors are directed to the counter that will clear them fastest, not simply the next one free — the platform weighs service type, live queue depth, counter skills and historical service times, and re-balances as the day moves.
SMS and WhatsApp alerts
People are notified as their turn approaches, so they can wait outside the queue. Notifications are delivered over the messaging channels people already use.
Counter and display management
Live counter assignment, call-forward and public display screens driven from the same administration panel.
Staff applications
Dedicated staff views for calling, transferring and completing visits, with in-app communication between counters.
Multi-site administration
One super-admin portal across branches, with per-site configuration, role-based access and multi-factor authentication.
Forecasting and analytics
Wait times, service times, throughput and abandonment per site and per service — with predicted peak periods so staffing is planned against expected demand rather than last week’s guess.
Built for
See SmartQueue360 on your own floor plan
We configure a demonstration environment around your actual services, counters and opening hours, so you can judge it against how your site really runs.
SmartQueue360 is designed, built and operated by WorldBridge Consulting Group. Trademark application SN 99300733, published 9 June 2026. Feature availability may vary by deployment configuration.